Nor am I a Facebooker.
I prefer to get the latest info about issues others are having with the various tools that I use to build websites and to provide timely, up to date tutorials for the same, from a company sponsored user forum. Perhaps I am just too old to “get” Slack. I tried. Honestly. But it does not cut it for me. Way too much clutter. Same goes for Facebook Groups. I do not want opinion, I want answers. Organized answers to organized questions.
The reason for this, shall we say, rant, is the recent decision by the lads over at Beaver Builder to decommission their forum. Unfortunate choice, in my not-so-humble opinion. Here’s why.
That forum was an invaluable source of information for me about what was going on with their products, specifically, the Beaver Builder plugin. I was not as much interested in their theme as I use Dynamik Website Builder exclusively. Who, by the way, attempted a forum “coup”. Didn’t work, and Eric reverted back the tried and true community version.
The point is, I was active on that Beaver Builder forum. I helped out whenever and wherever I could and it was an impetus for me to dig into issues that others were posting about. I ended up creating more than a few tutorials based upon what had been posted.
I get that they want to provide a better product support method with what they are using now. But that’s not the point, at least for me. If I have a legitimate support issue, I will submit a ticket. Please Billy, Justin and Robby, take a look at how Eric over at Cobalt Apps has it set up. His forum is a community forum, supported by many knowledgeable end users of his products. As with yours, if someone has an issue that cannot be handled there, that user is encouraged to submit a support ticket.
As it stands now, since Beaver Builder has switched to this system, I have absolutely no idea what is going on with their product, one that I have used since day one and one that I promote each and every chance that I get.